1. Our 100% Happiness Guarantee
At TheGiftItem, we stand behind the quality of every handcrafted keepsake, AI curated hamper, and custom gift. If your order arrives damaged, defective, or misprinted, we provide immediate replacement or refund.
2. Replacement Eligibility for Damaged or Defective Items
If your package sustains damage during transit or has a manufacturing imperfection, notify us within 48 hours of delivery with photos/videos of the item. We will dispatch a free replacement with priority express shipping.
3. Non-Customized Product Returns
Non-personalized ready-to-ship gifts and merchandise can be returned within 7 days of delivery provided items remain unused in original gift packaging.
4. Refund Processing Timelines
Approved refunds are credited back to your original payment method (Razorpay UPI, Credit/Debit Card, Netbanking) within 5 to 7 business days of approval notification.
5. How to Initiate a Claim
To initiate a return or replacement request, email your Order ID (#TGI-xxxxx) and photo proof to contact@thegiftitem.com or message our VIP WhatsApp Desk at +91-9887725651.